Important Instructions for Filing a Complaint

• Please ensure that all the information you provide matches the details you entered while placing your original order (such as your name, contact number, address, and order number).

• Your complaint reason must be genuine and clearly explained. Complaints based on invalid or unclear reasons may not be entertained.

• The item you are requesting to exchange must be unused and in its original packaging.

• Carz Gear reserves the right to inspect the returned item before approving any exchange request.

• Kindly fill out the form carefully to avoid any delays in processing your complaint.

• Providing false or incomplete information may result in the rejection of your complaint.